Responsible Gaming

BingoCafe supports responsible gaming

To make sure that you enjoy your gaming experience with BingoCafe, we have put together a range of options to assist you with responsible gaming:

Problem Gambling

Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. BingoCafe therefore advise you to follow these guidelines:

  • Please try and establish limits for purchasing, wagering and losses before you commence gambling.

  • Gambling is not advised if it interferes with your daily responsibilities.

  • Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.

  • Gambling is not advised if your primary aim is to recoup debt with your winnings.

If you feel you have a problem, please ask yourself the following questions:

  • Have others ever criticized your gambling?

  • Have you ever lied to cover up the amount of money or time you have gambled?

  • Do arguments, frustrations or disappointments make you want to gamble?

  • Do you game for long periods?

  • Do you stay away from work to gamble?

  • Do you gamble to escape from a boring or unhappy life?

  • Are you reluctant to spend ‘gambling money’ on anything else?

  • Have you lost interest in your family, friends or pastimes due to gambling?

  • After losing, do you feel you must try and win back your losses as soon as possible?

  • When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?

  • Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?

  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?

  • Do you feel depressed or even suicidal because of your gambling?

Should you find yourself answering yes to one or more of these questions, you may have a problem. We encourage you to visit the Responsible Gambling Council for helpful advice on the following link: https://responsiblegambling.org/

Parental Controls

It is illegal for anyone under the age of 18 to gamble. BingoCafe urges you to ensure that you protect your computer from unauthorised use by minors.

To do this, you can use a program such as Net Nanny, which can be found at:

Deposit Limits

Customers who have been at the site for two months or less are limited to the following deposits:

  • 15 card purchases and/or $3,000 per day;

  • 50 card purchases and/or $5,000 per week;

  • 75 card purchases and/or $7,500 per month

Customer who have been at the site for over two months are limited to the following deposits:

  • 30 card purchases and/or $7,500 per day;

  • 100 card purchases and/or $25,000 per week;

  • 350 card purchases and/or $50,000 per month

Self-Imposed Player Limits

For customers that wish to impose limits to help them stay in control of their gambling, the following options are available within the Responsible gaming tools section of the Menu:

Deposit Limits - help the customer manage the amount of money which can be deposited into their account daily, weekly or monthly. Relaxed limits take effect within 24 hours. Added limits take effect immediately.

Loss limits - help the customer restrict the net amount they can lose in any day, week or month. Relaxed limits take effect within 24 hours. Added limits take effect immediately.

Reality check - can be set by the customer for periods between 1 and 5 hours which will display a pop-up after the chosen time period as a reminder of the length of time logged in.

Session timeout – can be set by the customer to automatically log out after a session duration of between 15 minutes and 4 hours.

Take a Break – Customers who wish to take a short break from playing on the site can request a break of 1 day, 1 week, or 1, 2 or 3 months by emailing customer support on [email protected].

Self-exclusion

For customers that wish to exclude themselves from the site, https://www.bingocafe.com offers a self-exclusion facility explained here.

Access to Account History

Customers can access a full history of deposits and withdrawals by visiting the Cashier section of the Menu.

Security of Password and ID

Keep your login username, ID and password safe and secure. Please note that no person from BingoCafe will ask you for your password at any time. Do not give your password to any person, whether they are purporting to be from BingoCafe or not.

Complaints & Disputes

https://www.bingocafe.com aims to ensure all our customers to have the best experience possible. However we recognise there may be times where this may not be the case. Players experiencing dissatisfaction with our site and Games are free to contact our live help team 24/7 for assistance or email to [email protected].

Should you feel your dispute was not handled in an appropriate manner you are welcome to contact the Head of Customer Support by completing our Customer Satisfaction Survey which is available after every live chat interaction with our team. To assist as best as we can, please have the following details ready:

  • Login name

  • First and last name

  • Email address

  • Game ID if the dispute is game related

Our Live Help team will respond to your dispute within 48 hours. Should the Live Help team not be able to satisfy your dispute they will escalate that to the relevant team to address these concerns. We will endeavour to provide a final response to your dispute within fourteen (14) days.

Any player not happy with the final resolution has a right to lodge a complaint with our regulators, the Alderney Gambling Control Commission at https://www.gamblingcontrol.org/player-complaints/

Terms & Conditions

Customers can access the terms and conditions here

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